Support FAQ

JM Connect App

• JM Connect Troubleshooting
• Text is Missing/Black Bar Replacing Text on the App
• I Just Added a Schedule but it's Not Showing in JM Connect
• Can I Add an Address for a Location in JM Connect for Employees?

Timekeeping & Payroll

• Why is a time punch listed as Outside the Fence?
• Adjusting the Blue Location Pin on Geo-Fence
• How Do I Enable or Disable Building Codes?
• Can I Mass Approve All Pending Time Punches?
• Employee Forgot to Clock in/out. Can I Do it For Them?
• Can Employees Call to Clock in with Their Cell Phone?

See all 14 articles

iOS

• iOS Device Requirements & Troubleshooting
• iOS Software Updates

Inspections & Janitorial Manager App

• Janitorial Manager Inspections App Troubleshooting
• Nothing Listed Under My Inspections
• Where to Find Photos Added to an Inspection
• Inspectors/Clients/Templates/Inspections Missing on the App
• Can I Replace an Inspector on All Scheduled Inspections?
• Do Inspectors Need to be Marked Trained in a Location to be Assigned to an Inspection?

See all 7 articles

Work Orders

• How To Get a Work Order Under 'My Work Orders' on JM Connect
• Can I See All Scheduled Work Orders in One Place?
• I Can't Delete a Work Order
• Completed Work Order in JM Connect but Not Completed in Portal

Inventory

• Can Supplies Show up for Certain Locations?
• No Supplies are Showing in Mobile Supply Request

Calculators

• Error: Enter Valid Space

Notifications

• What is the difference between notifications in the Bell icon vs the Alerts icon?
• How Do I Turn Off Alerts for One Day Only?
• I Didn't Receive a Work Order Completion Alert
• Schedule Alert Notification is the Wrong Time

Locations and Customers

• Location Added to the Wrong Customer. How Do I Fix it?
• Terminating or Reactivating a Customer or Location

Employees

• Can I Train All Employees on a Location at Once?

General

• Convert US Dollars to Another Currency