Support FAQ

JM Connect App

• JM Connect Troubleshooting
• Text is Missing/Black Bar Replacing Text on JM Connect
• I Just Added a Schedule but it's Not Showing in JM Connect
• Can I Add an Address for a Location in JM Connect for Employees?

Inspections & Janitorial Manager App

• Janitorial Manager Inspections App Troubleshooting
• Where to Find Photos Added to an Inspection
• Inspectors/Clients/Templates/Inspections Missing on the App
• Can I Replace an Inspector on All Scheduled Inspections?

Timekeeping & Payroll

• Can I Mass Approve All Pending Time Punches?
• Employee Forgot to Clock in/out. Can I Do it For Them?
• Can Employees Call to Clock in with Their Cell Phone?
• Employee Call-in Time Punches Not Showing up in JM
• Can I Pay Employees Different Wages for Different Types of Jobs?
• How Do I Delete a Time Punch?

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Work Orders

• Can I See All Scheduled Work Orders in One Place?
• I Can't Delete a Work Order
• Completed Work Order in JM Connect but Not Completed in Portal

Inventory

• Can Supplies Show up for Certain Locations?
• No Supplies are Showing in Mobile Supply Request

Calculators

• Error: Enter Valid Space

Notifications

• I Didn't Receive a Work Order Completion Alert
• Schedule Alert Notification is the Wrong Time

Locations and Customers

• Location Added to the Wrong Customer. How Do I Fix it?

Integrations

• Chronotek Questions/Troubleshooting