Using the Timekeeping Kiosk

Kiosk mode allows multiple employees to clock in/out from a shared device.

Enabling Kiosk Mode	FAQ
Clocking In/Out	Employee Guide
Removing Kiosk Mode
Best Practices

Kiosk must be enabled for your account to access this feature. Contact support or your account manager for access.

Enabling Kiosk Mode

1. On JM Connect, tap the Kiosk icon.
2. Choose a location, then tap Save.
   • Users can only set up kiosks for locations they're trained in.
3. Choose at least one kiosk setting.
   • Use my Keypad - Employees must enter their JM Timekeeper Ref. ID.
   • Use my Face - Employees must confirm their identity using Facial Recognition. 
     
     Employees must have Facial Recognition set up to use this setting.
4. Tap Save and confirm the setup.

Clocking In/Out

Employees see their clock-in time and shift duration at clock-out. Users can choose their clock-in/out method if both options are available.

Using Keypad

1. Within Kiosk, tap Use my Keypad.
2. Add your Timekeeper Ref. ID to the Enter Pin field.
3. Tap Clock In/Out and confirm.

Using Facial Recognition

1. Within Kiosk, tap Use my Face. The device's front-facing camera will open.
2. Take a clear photo of your face, then tap OK.
   • Tap Retry to retake the photo.
3. Confirm the prompt to clock in/out.

Removing Kiosk Mode

Only users with the Manager user type can disable Kiosk mode. Kiosk must be disabled to change settings (location and clock-in/out methods).

1. Within Kiosk, tap Remove Kiosk Mode.
2. Enter your credentials then tap Login.
3. Kiosk mode will be removed and JM Connect can be used normally.

Best Practices

• To minimize 'buddy punching', or employees clocking each other in/out using their IDs, consider only using Facial Recognition.
• Mounting the device at the location ensures employees are physically present when clocking in. The device's GPS coordinates are recorded when clocking in/out using Kiosk mode.
• Enable Focus/Work Mode (if available) on your device to restrict access to apps other than JM Connect.

FAQ

Question: Can any device be used as a Kiosk?

Answer: Any device compatible with JM Connect can be used with Kiosk mode. Devices require a front-facing camera to use Facial Recognition.

Question: Does Janitorial Manager provide devices to use as a Kiosk?

Answer: No, we do not provide devices.

Question: Where can I find my employees Timekeeping Ref. ID?

Answer: Employee Timekeeper Ref. ID can be found on Employee Maintenance or the Active Employees report (Reports > Employees > Active List).

Question: Can I use other JM Connect features (quality checks, messaging, etc.) while my device is in Kiosk mode?

Answer: No, Kiosk mode is only used to clock in and out. All other JM Connect features on the device are inaccessible in Kiosk mode. 

Question: Why did I receive 'no record found' when trying to clock in using my face?

Answer: This occurs if JM could not match the photo to an employee. If the issue persists after retaking the photo, confirm the following:

• The photo is clear, well lit, and not blurry.
• The employees face is not majorly obstructed. Glasses and/or face masks do not typically need to be removed.
• At least one reference photo has been added to the employee's Facial Recognition settings.

Question: How can I tell if an employee clocked in/out using Kiosk?

Answer: On the web portal, time entries will be tagged Kiosk on the Timecard report (Reports > Time > Timecard).

Question: I clocked in using Kiosk mode. Can I still log in and use JM Connect on another device?

Answer: Yes.

Employee Guide

The Timekeeping Kiosk Employee Guide is a printable PDF with instructions for employees on how to clock in and out.  Click the link at the bottom of the page to download the file.

For more information, or to send in a request to the Janitorial Manager support department, use the red 'Help' button in the bottom right corner of any Help Desk article.