Face Recognition

Janitorial Manager’s Face Recognition feature verifies that the correct employee is clocking in or out at their scheduled location. This feature can be used to limit 'buddy punching'.

Enabling Facial Recognition	Clocking In/Out on JM Connect
Account Level	Viewing Employee Photos on Reports
Employee Level	Troubleshooting
Adding Employee Reference Photos

Enabling Facial Recognition

Facial recognition must be enabled on the account level before the employee level.

Account Level

If you do not have the option to enable Facial Recognition at the account level, please contact our customer support team.

On the web portal, go to Gear icon > Manage Account.
Select the Settings subtab.
Enable Facial Recognition.
- This setting will be saved automatically.

Employee Level

On the web portal, go to Employees > Manage Employees.
Select the Edit Pencil in the Actions column for an employee.
Under General Information, enable Facial Recognition.
Save the page to confirm pages.

Adding Employee Reference Photos

An employee reference photo must be uploaded before they can begin using facial recognition on JM Connect. When clocking in/out, the system will compare the photo they took to the uploaded reference photo.

On the web portal, go to Employees > Manage Employees.
Select the Edit Pencil in the Actions column for an employee.
Select the Facial Recognition subtab.
Choose Select files... and upload a photo of the employee.
- Image files must be JPEG or JPG.
- Multiple photos can be uploaded.

Use a clear, front-facing photo of the employee. For best results, avoid using photos where the employee's face is obstructed (face masks, dark sunglasses, etc.).

The Employee Picture on Employee Maintenance is not used for Facial Recognition. Reference photos must be uploaded to the Facial Recognition subtab.

Clocking In/Out on JM Connect

On JM Connect, select the Clock In/Out icon.
Select Clock In or Clock Out.
- If clocking in, select a location.
If a photo has already been uploaded for the employee, the front-facing device camera will open. The employee will take a photo of themselves.
Select OK to confirm the photo, or Retry to retake it.
Once the photo is confirmed, the employee will be clocked in/out.

Viewing Employee Photos on Reports

If an employee's photo doesn't match their reference photo, their time punch will be marked as pending. Pending punches must be approved to appear as valid time on payroll reports.

Clock-in/Clock-out Report

This report can be used to view employee photos.

To view employee photos:

On the web, go to Reports > Time > Clock-in/Clock-out.
Select the the button in the Face Status column.
- The report will show the photo that the employee took versus the uploaded reference photo.
- Time punches where the face didn't match will automatically be marked as pending.
- If no photo was included with the timepunch, the Face Status column will show N/A.

Timecard Report

In this report, any time punches made using facial recognition will show FR as the Source.

On the web, go to Reports > Time > Timecard.

Troubleshooting

Question: I enabled Facial Recognition for my employee but they aren't being asked to take a photo when they clock in/out.

Answer: A reference photo must be uploaded for the employee first before they can use the feature on JM Connect. If no photo is uploaded they will be able to clock in/out without it.

Question: I uploaded an employee photo. Why am I 'stuck' on the clock-in screen?

Answer: This can happen when JM Connect doesn't have Camera permission on the device. To fix this, go to JM Connect's app settings on the mobile device and allow Camera permissions.

Question: My employee took a photo of themselves but the system said their face didn't match.

Answer: This may happen if the photo is blurry, the face is mostly covered, or taken at an angle. If this persists, uploading more than one reference photo of the employee may resolve this issue.

For more information, or to send in a request to the Janitorial Manager support department, use the red 'Help' button in the bottom right corner of any Help Desk article.