Janitorial Manager Inspections App Troubleshooting

1. I can't log in to the app.

Have you ever logged into the app before?

A. If you have never logged in, try logging into the web portal first to accept the Terms and Conditions, then try logging into the app again.

B. If you have never logged in, have your supervisor verify that you are checked as an Inspector in your employee settings.

Yes

A. Verify your username and password are correct.

B. Delete the app and reinstall.

C. If you have an Android device, clear the cache on your device:

In Settings, go to Apps/Applications and locate Janitorial Manager.
Click Storage
Clear Cache
Log out and back into the app

D. Make sure battery saver or low power mode is not turned on. This could restrict app functions.

If you have tried all of these steps, please call (567) 803-0096 or email support@janitorialmanager.com.

Support will need the following information:

Type of phone (iPhone 8, Samsung Galaxy s10, etc.)
Current software version/operating system on device (iOS 14.4.1, Android 10)
Service you use (AT&T, Verizon, etc.)
Troubleshooting steps completed (listed above)
What is the specific issue? (What screen are you on, what is the issue that is occurring, any error message that is listed, etc.)
How long has the issue been occurring?

2. I can't see my inspection on the app.

A. Perform a Data Sync. Click here to view the Data Sync steps

B. Check to make sure the 'Show in Mobile' box is checked on the inspection on the web

3. I completed an inspection on the app, but it's not showing on the web portal.

Click here to view the Data Sync steps

4. I entered a new inspector or template, but they're not showing on the app.

Click here to view the Data Sync steps

For more information, or to send in a request to the Janitorial Manager support department, use the red 'Help' button in the bottom right corner of any Help Desk article.