User History Report

The User History report views a user's active sessions and allows changes to admin rights.

Accessing the Report

Active Mobile Sessions

Troubleshooting

Changing Admin Users

Accessing the Report

Users must have the Employee Manager security setting enabled to access the report.

To access the report:

From the portal site, navigate to Reports > Employees > User History.

Active Mobile Sessions

Active mobile sessions define the number of instances a user is logged into JM Connect with.

Employee - The name of the employee.
Username - The username of the employee.
Last Visited - The last time an employee accessed their JM Connect.
User Type - Manager or Employee.
Status - Active or Inactive.
Active Mobile Sessions - The number of sessions that an employee is logged into.

Deleting an employee's active session will log them out of their device.

No. - The session's internal ID.
Logged In At - The time and time that the employee began the session/logged in.
Device - The type of device that the employee used to log in with.
App Version - The version of JM Connect used for the session.

Troubleshooting

Reinstalling the app without logging out can sometimes create duplicate sessions. Duplicate sessions may interfere with how employees receive push notifications on their device.

If a user experiences times when they are not receiving push notifications from JM Connect, try deleting any old mobile sessions.

Changing Admin Users

Only current admins can adjust admin rights. By default, the first user in the account is added as the admin.

Admin rights can be adjusted using the User History report. Admin users can make critical account changes, such as updating failed payment methods and editing integration settings.

Navigate to Reports > Employees > User History.
Find the user that you'd like to add/remove as an admin.
Select the Make Owner/Remove Owner button in the Actions column.

For more information, or to send in a request to the Janitorial Manager support department, use the red 'Help' button in the bottom right corner of any Help Desk article.