Logging in with Multifactor Authentication (MFA)
Enabling multifactor authentications adds a layer of security to your account.
Enabling Multifactor Authentication using Email One-Time Password | Troubleshooting & FAQ |
Logging in on the Web | |
Logging in on JM Connect | |
Best Practices |
Enabling Multifactor Authentication using One-Time Password
When multifactor authentication (MFA) is enabled, a one-time password (OTP) will be sent to the user's email address.
When MFA is enabled, all users are required to enter a one-time password to log into the web portal and JM Connect. This does not include Customer Portal users.
To enable MFA:
- On the web portal, go to the Gear icon > Manage Account.
- Select the Security tab.
- Only Account Owners have access to the Security tab.
- Enable Multifactor Authentication (MFA).
Logging in on the Web
- On the web portal login page, enter your username and password then select Log in.
- If the credentials are correct, a one-time password (OTP) will be sent to the user's email address.
- Enter the one-time password then select Submit.
Logging in on JM Connect
- On JM Connect, select User.
- Enter your username and password, then select Login.
- If the credentials are correct, a one-time password (OTP) will be sent to the user's email address.
- Enter the one-time password then select Submit.
Below is a preview of the OTP email. The email is sent from notifications@janitorialmanager.com and is valid for one hour.
Best Practices
- Before enabling MFA, confirm that each employee has a valid email address. You can view employee email addresses in bulk by running the Employee Active List report (Reports > Employees > Active List).
- We recommend notifying employees in advance that MFA will be enabled. This helps prevent any workflow disruptions.
Troubleshooting & FAQ
Q: I didn't receive the OTP email.
A: Try checking your email's junk/spam folder. If you still have not received the OTP, confirm with an account admin that your employee email address is correct. The OTP is sent from notifications@janitorialmanager.com.
Q: I need to change my email address.
A: Employee email address can be updated from the web portal's Employee Maintenance page. If you do not have access to this page, please contact your account admin for assistance.
For more information, or to send in a request to the Janitorial Manager support department, use the red 'Help' button in the bottom right corner of any Help Desk article.
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