Service Level Agreement Report

Service Level Agreement Report

The Service Level Agreement Report shows general information on the turnaround time of work orders, if the SLA was met, and more.

Service Level Agreements

Service Level Agreement Report

Service Level Agreements

Service Level Agreements can be added at a customer, location, or work order level to uphold time expectations for services.  To learn more about Service Level Agreements in Janitorial Manager, including how to add, edit, and assign SLAs, click here.

Service Level Agreement Report

The Service Level Agreement report shows the information on service turnaround time.

• Customer - The name of the Customer.
• Location - The name of the Location.
• WO Number - The work order's reference number.
• Scheduled - The date and time that the work order was scheduled.
• SLA - The name of the SLA added to the work order.
• Turnaround Time - The time specified for the SLA.
• Actual Time - The actual time that the work order was completed.  N/A means that the work order has not been completed yet.
• Difference - The difference of time between the scheduled and actual time.
• SLA Met - States if the SLA was met or not.

For more information, or to send in a request to the Janitorial Manager support department, use the red 'Help' button in the bottom right corner of any Help Desk article.